Privacy Policy

This Privacy Policy ("Policy") describes the practices of wanbet ("the Company", "we", "us", "our") with respect to the collection, use, storage, and disclosure of personal data relating to individuals ("you", "the Player", "the User") who access or use the wanbet platform at wanbet.cam and any associated services, including mobile interfaces, live chat, and customer support channels.

This Policy applies to all personal data collected or processed in connection with your registration, use of gaming and betting services, execution of financial transactions, and interactions with our customer support team. It covers data collected from players located in Indonesia, including Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, Makassar, and all other regions of the country.

By registering a wanbet account or otherwise using the platform, you acknowledge that you have read and understood this Policy. This Policy should be read in conjunction with our Terms & Conditions, which govern the broader contractual relationship between you and the Company.

The data controller responsible for your personal information is the international entity operating the wanbet platform under its applicable gaming license. As data controller, the Company determines the purposes and means by which your personal data is processed, and is accountable for ensuring that such processing complies with applicable data protection obligations.

For all data protection inquiries, access requests, or complaints, you may contact our designated Data Protection Officer through the support channels listed in Section 16 of this Policy.

The categories of personal data that wanbet may collect and process are set out below. The specific data points collected will depend on the services you use and the interactions you have with the platform.

wanbet collects personal data through the following channels and methods:

• Direct Submission: Information you actively provide during account registration, KYC document upload, deposit/withdrawal requests, contact form submissions, or live chat conversations.
• Automated Collection: Technical data gathered automatically when you access the platform, including IP address, device identifiers, browser fingerprint, and session activity logs, collected via server logs and analytics tools.
• Cookies and Similar Technologies: Tracking technologies placed on your device when you visit the platform. See Section 8 for full details on our cookie use.
• Third-Party Verification Services: Identity and document verification data returned by our licensed KYC and AML compliance providers when you submit identity documents.
• Payment Processors: Transaction confirmation data returned by bank transfer networks (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja), and other payment intermediaries.

The Company processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to perform the contract between you and the Company — including account creation, payment processing, and delivering gaming services.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC/AML verification obligations imposed by our gaming license and international compliance standards.
• Legitimate Interests: Processing necessary for our legitimate business interests — including fraud detection, security monitoring, platform improvement, and responsible gaming enforcement — where those interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and certain optional analytics features. You may withdraw consent at any time without affecting prior processing.

wanbet uses your personal data for the following specific purposes:

• Creating, maintaining, and managing your player account.
• Verifying your identity and age (minimum 21 years) during account registration and KYC review.
• Processing deposits and withdrawals through your nominated payment method (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, or other supported methods).
• Detecting and preventing fraud, money laundering, account abuse, and unauthorized access.
• Monitoring gaming activity to support our responsible gaming obligations, including identifying patterns that may indicate problem gambling behavior.
• Administering bonuses, promotions, and loyalty rewards in accordance with the applicable offer terms.
• Providing customer support via live chat, email, and other communication channels available on the platform.
• Sending transactional communications (deposit confirmations, withdrawal notifications, security alerts) that are necessary for account operation.
• Sending promotional communications (bonus offers, seasonal promotions tied to events such as Idul Fitri, Ramadhan, or Nyepi) — only where you have opted in to marketing.
• Improving platform performance, user experience, and product offerings through aggregated and anonymized analytics.
• Complying with our obligations under applicable gaming license conditions, AML regulations, and any lawful request from a competent authority.

wanbet does not sell your personal data. We share your data only in the following circumstances and only to the extent strictly necessary for the stated purpose:

• Payment Service Providers: Bank transfer networks and e-wallet operators (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) receive the financial data required to process your transactions. These providers are bound by their own regulatory obligations and data security standards.
• KYC and AML Verification Partners: Licensed identity verification and document authentication providers receive the identity documents you submit during the KYC process. These partners operate under strict confidentiality obligations and process data solely for verification purposes.
• Game Content Providers: Certified game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) may receive session identifiers and game participation data necessary to deliver and certify game outcomes. Game providers do not receive your full identity data.
• IT Infrastructure and Security Providers: Cloud hosting, cybersecurity, and platform monitoring vendors who process technical data on our behalf under strict data processing agreements.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or the conditions of our gaming license, we may disclose your data to law enforcement agencies, regulatory bodies, tax authorities, or other competent authorities.
• Corporate Transactions: In the event of a merger, acquisition, or restructuring of the Company, your data may be transferred to the succeeding entity, subject to the same privacy protections described in this Policy.

All third parties with whom we share personal data are required to implement appropriate technical and organizational measures to protect that data, and are prohibited from using it for any purpose beyond the specific service they provide to wanbet.

wanbet uses cookies and similar tracking technologies to enable core platform functionality, enhance user experience, and support security and analytics operations. The categories of cookies we use are as follows:

You may manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to log in and use core platform features. Disabling analytics or functional cookies will not affect your ability to place bets or process transactions.

wanbet retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations. The general retention periods applicable to different data categories are as follows:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and gaming license record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in line with standard financial record-keeping obligations.
• KYC Documents: Retained for a minimum of five (5) years following the completion of the verification process, or longer where required by applicable law.
• Customer Support Communications: Retained for up to three (3) years following the resolution of the relevant support interaction, for dispute resolution and quality assurance purposes.
• Gaming and Betting Logs: Retained for up to three (3) years, used for responsible gaming monitoring, dispute resolution, and game integrity audits.
• Technical and Security Logs: Retained for up to twelve (12) months, used for cybersecurity monitoring and fraud detection purposes.
• Marketing Preferences and Opt-In Records: Retained for the duration of your account and for twelve (12) months following account closure, to evidence consent management.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized so that it can no longer be associated with you as an individual.

The Company implements a comprehensive, layered security framework to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using current-generation transport layer security protocols.
• AES-256 Encryption at Rest: Sensitive personal and financial data stored in our databases is encrypted at rest using Advanced Encryption Standard (AES-256).
• Role-Based Access Controls: Access to personal data within the Company is strictly limited to personnel who require it to perform their specific job function. Access is logged, audited, and reviewed regularly.
• Multi-Factor Authentication: Internal system access for staff is protected by mandatory multi-factor authentication on all administrative interfaces.
• Continuous Security Monitoring: Our infrastructure is monitored around the clock for anomalous activity, intrusion attempts, and system vulnerabilities using automated threat detection systems.
• Regular Security Audits: wanbet engages independent cybersecurity specialists to conduct periodic penetration testing and vulnerability assessments of our platform and data infrastructure.

While we maintain industry-leading security standards, no system can guarantee absolute security. In the event of a data breach that poses a risk to your rights and interests, we will notify affected players and relevant authorities in accordance with applicable law and without undue delay.

As an internationally operated platform, wanbet may transfer your personal data to, and process it in, countries other than Indonesia. These countries may have data protection laws that differ from those applicable in your country of residence.

Where personal data is transferred internationally, the Company ensures that appropriate safeguards are in place to protect your information. These safeguards include contractual protections (such as standard contractual clauses) with the recipients of your data, ensuring they are bound to process your data to the same standard as required under this Policy.

Specifically, our primary data infrastructure is hosted on servers located in secure, internationally recognized data center facilities. KYC verification partners and payment processors operating in multiple jurisdictions are required to demonstrate compliance with internationally recognized data security standards as a condition of their engagement with wanbet.

As a wanbet player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team as described in Section 16. We will respond to verified requests within 30 days.

The wanbet platform is strictly intended for adults aged 21 and over. We do not knowingly collect personal data from any individual under the age of 21. All accounts are subject to age verification during the KYC process, and any account found to belong to a minor will be immediately suspended and its data securely deleted.

If you are a parent or guardian and believe that your child has registered on the platform or provided personal data without your consent, please contact us immediately at support at wanbet.cam. We will investigate the matter promptly and take appropriate action, including account closure and data deletion, within 48 hours of receiving your report.

The wanbet platform may occasionally reference or display information relating to third-party services, including game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft), sports leagues (BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League), and payment providers. These references are informational in nature and do not constitute endorsements of any external website or service.

Any third-party websites or services that you access independently — including banking portals for BCA, BRI, BNI, or Mandiri, or e-wallet platforms for OVO, DANA, or GoPay — are governed by their own privacy policies. wanbet accepts no responsibility for the data practices of third-party websites or services, regardless of how you access them.

wanbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, regulatory requirements, or platform features. When material changes are made, we will notify registered players by email to the address associated with their account, and display a prominent notice on the platform, at least 14 days before the changes take effect where practicable.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the platform following the effective date of any update constitutes your acceptance of the revised Policy.

Archived versions of previous Privacy Policy editions are available upon request by contacting our support team.

If you have any questions, concerns, or complaints about this Privacy Policy or the way wanbet handles your personal data, please contact us through the following channels:

• Email: support at wanbet.cam (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the platform, staffed by Indonesian-speaking agents across all time zones (WIB, WITA, and WIT)
• Response Time: Privacy-related inquiries submitted by email are acknowledged within 48 hours and resolved within 30 calendar days

Where you are not satisfied with our response to a data protection complaint, you have the right to escalate your concern to the relevant supervisory authority in your jurisdiction or the jurisdiction in which the Company holds its gaming license. Details of the applicable supervisory authority are available upon request through our support team.