Terms & Conditions

For the purposes of these Terms & Conditions, the following terms shall have the meanings ascribed to them below:

By accessing the Platform, creating an Account, or placing any wager or bet, you unconditionally accept these Terms & Conditions in their entirety. If you do not agree with any provision contained herein, you must immediately cease using the Platform and close your Account.

These Terms & Conditions constitute a binding legal agreement between you (the Player) and the Company. They supersede all prior representations, understandings, or arrangements, whether written or oral, relating to your use of the Platform.

Access to and use of the Platform is strictly limited to individuals who satisfy all of the following eligibility criteria:

• You are at least 21 years of age. wanbet enforces a strict minimum age of 21 for all registered Players, in line with responsible gaming best practice for the Indonesian market.
• You are accessing the Platform on your own behalf and not on behalf of any other person.
• You are not acting as an agent, employee, or representative of any gambling-related organization that may have a conflict of interest with the Company.
• You have not been previously self-excluded from the Platform or had your Account terminated for a breach of these Terms & Conditions.
• You acknowledge that online gambling may be subject to legal restrictions in your jurisdiction and that you are solely responsible for verifying the legality of your participation before using the Platform.

To access the full features of the Platform, you must create a personal Account. When registering, you agree to provide accurate, current, and complete information including your full legal name, date of birth, email address, and Indonesian bank account or e-wallet details.

One Account Per Person: Each Player is permitted to hold exactly one Account on the Platform. The creation of duplicate, multiple, or shared Accounts is strictly prohibited. Where multiple Accounts are identified as belonging to the same individual, the Company reserves the right to merge, suspend, or permanently close all such Accounts and withhold any associated balances pending investigation.

Account Ownership: Accounts are strictly non-transferable. You may not sell, transfer, assign, or otherwise dispose of your Account to any third party. Any attempt to do so will result in immediate Account termination.

KYC Verification: Before processing your first withdrawal, wanbet requires completion of our Know Your Customer (KYC) process. You will be asked to submit a valid government-issued identification document (National ID Card / KTP or passport) and proof of your payment method. KYC documents are typically reviewed within one hour during business hours (WIB).

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your login details with any other person. Any activity conducted through your Account using your credentials will be treated as authorized by you, whether or not you personally initiated it.

If you suspect that your Account has been accessed by an unauthorized party, you must notify wanbet support immediately at support at wanbet.cam. wanbet will take reasonable steps to assist in securing your Account, but accepts no liability for losses resulting from unauthorized access caused by your failure to maintain credential security.

wanbet recommends the use of a strong, unique password and enabling any available two-factor authentication (2FA) options within your Account settings.

Deposits: The Platform supports deposits in Indonesian Rupiah (IDR) via the following methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum deposit amounts vary by method and are displayed at the time of transaction. Deposits are typically credited to your Account in real time; delays caused by third-party banking systems are outside the Company's control.

Withdrawals: Withdrawal requests are processed to the same payment method used for the associated deposit wherever possible. Standard withdrawals to verified BCA, BRI, BNI, and Mandiri accounts are processed within 15 minutes for verified Accounts. The minimum withdrawal amount is Rp 50.000. The Company reserves the right to request additional KYC documentation before processing withdrawals above specified thresholds.

Currency: All transactions on the Platform are denominated in Indonesian Rupiah (IDR). The Company does not charge currency conversion fees for IDR transactions. If you initiate a transaction from a non-IDR payment source, any applicable conversion fees are the responsibility of your payment provider.

Withdrawal Conditions: Funds may only be withdrawn to a payment method registered in your name and matching your KYC-verified identity. Third-party withdrawals are strictly prohibited. Any deposit that has not met the applicable wagering requirement (where a bonus was claimed) may not be withdrawn until the wagering condition is satisfied.

wanbet offers a range of promotional bonuses to eligible Players, including welcome bonuses, reload bonuses, cashback offers, and free bet credits. All bonuses are subject to the following general conditions, in addition to any promotion-specific terms communicated at the point of offer:

• Wagering Requirements: All bonus credit is subject to a wagering requirement, which must be completed before any associated winnings may be withdrawn. The applicable wagering multiplier is stated on each promotion's detail page.
• Minimum Deposit: Each bonus offer specifies a minimum qualifying deposit. Deposits below this threshold will not trigger the bonus.
• Validity Period: Bonus credit and associated wagering requirements must be completed within the validity period stated for each promotion. Unused bonus credit expires automatically at the end of the validity period.
• Game Eligibility: Not all games contribute equally to wagering requirements. Slot games typically contribute 100%, while table games, live casino games, and togel (Indonesia's traditional numbers lottery) markets may contribute at a lower rate as specified in the promotion terms.
• One Bonus Per Player: Unless explicitly stated otherwise, each promotion is available to each eligible Player once only. Using multiple Accounts to claim the same promotion constitutes fraud and will result in Account termination.
• Opt-In: Certain bonuses require explicit opt-in via your Account dashboard before making the qualifying deposit. Bonuses not claimed within the opt-in window will not be applied retroactively.

The Company reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Players who have already opted in to an active promotion will not be affected by mid-campaign changes to that specific offer.

All bets placed on the Platform are subject to the specific rules applicable to the relevant product — sportsbook, live casino, togel markets, slot games, or crash games. These product-specific rules are accessible within each game or betting section of the Platform and form part of these Terms & Conditions by reference.

Bet Acceptance: wanbet reserves the right to refuse or limit any bet at its sole discretion, including but not limited to situations involving suspected match-fixing, system errors, or pricing discrepancies. Bets accepted in error at manifestly incorrect odds will be voided and the stake returned to the Player's Account.

Mix Parlay: Mix parlay (multi-leg accumulator) bets are governed by the sportsbook rules applicable at the time of placement. If one or more legs of a mix parlay are voided due to event cancellation or postponement, the bet is recalculated based on the remaining legs in accordance with the standard parlay reduction rules.

Live Betting: Live in-play betting odds update in real time. The Company accepts no responsibility for connection failures or delays on the Player's end that may affect the odds received at the moment of bet placement. Bets confirmed by the system at the displayed odds are final.

Togel Markets: Draw results for togel markets (SGP, HK, SDY, and others) are sourced from official pool operators and published in WIB time. The Company accepts no responsibility for discrepancies between results published by unofficial third-party sources and the official results used to settle bets on the Platform.

The following conduct is strictly prohibited on the Platform and may result in immediate Account suspension, balance forfeiture, and permanent termination:

• Registering more than one Account on the Platform.
• Providing false, inaccurate, or misleading information during registration or KYC.
• Using the Platform on behalf of or in partnership with another person for the purpose of circumventing account limits or promotional restrictions.
• Engaging in any form of matched betting, arbitrage betting, or coordinated bonus exploitation.
• Using automated software, bots, scripts, or any technology that provides an unfair advantage over other Players or circumvents Platform systems.
• Attempting to manipulate game outcomes, exploit software errors, or engage in any activity that constitutes cheating.
• Conducting or facilitating money laundering, fraud, or any other criminal activity through the Platform.
• Harassing, threatening, or abusing wanbet staff or other Players through any communication channel.
• Accessing the Platform from a jurisdiction where online gambling is explicitly prohibited by local law, in violation of those laws.

wanbet reserves the right to suspend or permanently terminate any Account, with or without prior notice, where the Company reasonably believes that:

• The Player has breached any provision of these Terms & Conditions.
• The Account is being used for fraudulent, criminal, or money-laundering purposes.
• The Player has provided false identity information or failed to complete KYC within the required timeframe.
• Continued operation of the Account poses a risk to the integrity of the Platform or other Players.

Where an Account is suspended pending investigation, the Player's Balance will be held securely and released upon satisfactory resolution of the investigation, provided no breach is established. Where a breach is confirmed, the Company reserves the right to withhold part or all of the Balance to offset verified losses caused by the Player's conduct.

Voluntary Closure: Players may request to close their Account at any time by contacting support. Any pending withdrawal requests at the time of closure will be processed to completion before the Account is deactivated. Bonus credit remaining in the Account at the time of closure will be forfeited.

All content on the Platform — including but not limited to the wanbet brand name, logo, website design, graphics, text, software, game interfaces, and data compilations — is the exclusive intellectual property of the Company or its licensed content providers and is protected by applicable international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, reverse-engineer, create derivative works from, or commercially exploit any part of the Platform's content without the prior written consent of the Company.

To the maximum extent permitted by applicable law, the Company shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the Platform, including but not limited to:

• Loss of funds resulting from betting or gaming outcomes.
• Unauthorized access to your Account caused by your failure to maintain credential security.
• Service interruptions, technical failures, or delays caused by third-party infrastructure providers (including payment networks and internet service providers).
• Errors in odds, game results, or draw outcomes sourced from third-party official operators.
• Any loss arising from your reliance on information published on the Platform that is subsequently found to be inaccurate.

The Platform is provided on an "as is" and "as available" basis. While the Company makes reasonable efforts to ensure continuous availability and accuracy, it does not warrant that the Platform will be error-free, uninterrupted, or free from harmful components.

The collection, storage, and processing of your personal data by wanbet is governed by the wanbet Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an Account, you acknowledge that you have read and accepted the Privacy Policy.

In summary, wanbet collects personal data necessary for Account operation, KYC compliance, fraud prevention, and customer support. Your data is never sold to third parties. It is shared only with regulated service providers who assist in delivering the Platform's services (such as payment processors and KYC verification vendors), subject to confidentiality obligations.

wanbet is committed to promoting responsible gaming and minimizing the risk of gambling-related harm. In accordance with this commitment, the Platform provides the following tools to all registered Players:

• Deposit Limits: Set daily, weekly, or monthly deposit caps from your Account settings.
• Loss Limits: Define maximum loss thresholds over a specified period to help manage your spending.
• Session Time Limits: Set automatic session-end reminders or hard time limits on your gaming sessions.
• Reality Checks: Receive periodic in-session notifications displaying your net gaming activity over the current session.
• Self-Exclusion: Request a temporary or permanent self-exclusion from the Platform at any time by contacting support. Self-exclusion requests are processed within 24 hours and are irrevocable for the duration of the exclusion period.

For detailed guidance on these tools, and for external support resources, please visit the wanbet Responsible Gaming page. Players aged 21+ only. If you feel that gambling is negatively affecting your life, please seek help immediately.

The Company reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, the Company will notify registered Players via the email address associated with their Account and/or display a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with the amended terms, you must cease using the Platform and request Account closure before the effective date of the changes.

The "Last Updated" date displayed at the top of this document reflects the date on which the most recent material revision was made. We recommend reviewing these Terms & Conditions periodically.

These Terms & Conditions and any dispute, claim, or matter arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company holds its international gaming license.

Any dispute that cannot be resolved amicably between the Player and the Company within 30 days of written notice shall be referred to binding arbitration under the rules of a recognized international arbitration body. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding on both parties.

Nothing in this clause prevents either party from seeking urgent injunctive or interim relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the wanbet support team through the following channels:

• Email: support at wanbet.cam (plain text — not a clickable link)
• Live Chat: Available 24/7 directly through the Platform in WIB and all Indonesian time zones
• Response Time: Email inquiries are typically responded to within 24 hours; live chat responses are immediate during staffed hours

For formal legal correspondence, please direct your communication in writing to the Company's registered address as provided upon request through the support channel above. The Company will acknowledge formal legal correspondence within 5 business days.